With help of offline form which opens when your live chat agents are not online you can receive offline messages to your email address and reply them. This way you let your customers contact your team even during their offline hours.
With just a couple of clicks you can add any number of fields to your offline form. Besides default fields available on your form, you can add there custom drop down lists, additional welcome text as well as message and text fields.
You can easily rearrange fields on your offline live chat form. All you need to do is just use green arrows to move fields up and down or just drag and drop them. This way you can put fields in convenient for your customers order.
In fact, live chat tool helps to earn credibility. By letting your customers leave you a message when your team is not available, you let them know that you value their time and will definitely handle their queries and provide assistance.